Customer Experience Executive at Arami Essentials Cosmetics Nigeria Limited

Arami began with one simple belief: the body is a temple, a sacred place to be treated mindfully and what touches our skin, seeps within, restoring serenity, purity and balance to the centre of our world.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Lagos

Responsibilities

• Respond to all customer inquiries on all social media platforms and via phone calls
• Compile all customer engagement reports
• Contribute ideas to boost and improve customers’ total experience of the Arami brand
• Develop customer feedback surveys quarterly
• Perform customer consultations - provide solutions and recommendations to customers’ skin-related issues and check for customers’ understanding and acceptance
• Educate customers on new product features and functions
• Develop innovative ideas for customer retention & loyalty programs
• Other functions assigned by the line manager

Requirements / Required Skills

• A Bachelor’s Degree / HND in any field from a reputable university
• At least 2 years experience in the Customer Relations Management
• Attention to detail
• Quick decision making
• Patience
• Proficient with Microsoft Office, Google Suite
• Ability to work in a fast-paced and dynamic environment
• Great communication and time management skills
• Ability to complete tasks on time with little supervision

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 30th October, 2021.