Jobs

Customer Service Associate at Advanced Safety Links


Advanced Safety Links is an organisation that is into construction, building of new houses, sales of properties and innovation of houses; an Estate Management / Consulting Firm that was incorporated in Lagos Nigeria.

We are recruiting to fill the position below:



Job Title: Customer Service Associate
Location: Lagos
Employment Type: Full-time

Responsibilities
We are looking for a customer-oriented service representative to:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • High School Diploma, Bachelor's Degree or Master's Degree
  • 0 - 2 years work experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening

Salary
N45,000 - N55,000 Monthly.

 

 

How to Apply
Interested and qualified candidates should send their CV to: info.askhrsafetylink@gmail.com using the Job Title as the subject of the mail

Application Deadline  31st October, 2021.


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