Customer Service Officer at Emeraldzone Business Support Services (EmeraldBSS)

Emeraldzone Business Support Services (EmeraldBSS), provides Business Advisory, Human Capital Interventions, Marketing Communication, Sales Capability Development and other broad Capacity Building Solutions among others, specific to each client’s peculiar needs, to stand them out in their industry. We focus on Organization, People, Process and Technology to advance our outputs.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos 
Employment Type: Full-time

Job Summary

• The Customer Service Officer is responsible for providing excellent support to customers by handling inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and in person.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Handle orders, returns, and service requests where applicable.
• Meet or exceed customer satisfaction and service quality standards.
• Identify opportunities to improve customer experience and service delivery.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure issues are fully resolved.
• Collaborate with internal teams to address customer needs effectively.

Qualifications & Requirements

• Minimum of SSCE / OND / HND / Bachelor's degree in any relevant field.
• Ability to remain calm and professional under pressure.
• Basic computer skills and familiarity with CRM systems.
• Customer-focused attitude with a positive mindset.
• Previous experience in customer service, call center, or front-desk roles is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted

Application Deadline 29th January, 2026.