Customer Service Representative at Esetech Global Resource

Esetech Global resource is duly registered. An indigenous fintech company wholly owned by Nigerians with a mission to promote currency exchange and payment solutions at the most competitive rates and facilitate quick settlement money transfers to its clients. One of our principal objectives at ESETECH? is to rapidly become the customer’s first choice for currency exchange and payment solutions. We pride ourselves on being the industry leader and preferred currency, gift cards, and bills settlement company in Nigeria. We specialize in the purchase and exchange of BTC and other digital assets of all types like iTunes, Amazon, Steam wallet, Walmart cards, One Vanilla, etc. at the best rates. We are flexible, fast, and extremely responsive

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Garki, Abuja (FCT)
Employment Type: Full-time

Job Responsibilities

• Resolve product and service problems by clarifying the customer's complaint; conversant with market currency exchange rate, chat online with customers via our website, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication with customers.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, Follow communication procedures, guidelines and policies, Greet customers and warmly and ascertain problem or reason for calling via cha.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 2 - 5 years work experience.

Additional Requirements:

• Proven customer support experience
• Customer Service Representative Top Skills & Proficiencies:
• Proficient in the use of oral and written English
• Proficient with Excel for report
• Good internet and computer skills
• Applicant must reside within Abuja or its environs.
• Track record of over-achieving quota
• Strong handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Residents within Apo are encouraged to apply.

Application Deadline: 10th August, 2021.