Customer Service Representative at Fibrehub Internetworking Limited

FibreHub Networks is a telecommunication and Information Technology service company. We are in partnership with some telecommunication providers to offer a combination of business solutions designed to enhance the efficiency and productivity of organizations. Over the years we have mastered the solutions offered by the telecommunications company vis-a-vis their importance to the business segment. Our findings help us to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations.
Customized business solutions are designed to address an organization’s specific telecommunication challenges by giving the organization the required edge in today’s highly competitive market.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Berger, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain clients’ accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Take payment information and other pertinent information such as addresses and phone numbers
• Suggest solutions when a product malfunctions
• Utilize computer technology to handle high call volumes
• Work with the customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction.
• Keep records of customer interactions, process customer accounts, and file documents
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Advise on company information

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 - 3 years work experience.
• Proven track record as a customer support officer in a telecommunication company
• Proximity to Berger and its environs
• Able to work on shift base.

Salary
N40,000 - N60,000 / month.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  7th October, 2022.