Customer Service Representative at PTK Consulting Limited

PTK Consulting Limited - Our client who are FMCG group of companies is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ipaja, Lagos Mainland - Lagos
Employment Type: Full-time

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas

Requirements

• OND, SSCE / GCE / NECO
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• 2-3 years experience
• Candidate must be a Female and should be living around Ipaja Axis or its environ.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

How to Apply
Interested and qualified candidates should send their updated Resume to: [email protected] using "Customer Service Officer- Ipaja" as the subject of email.

Note

• Please note that interview would be on the 6th of January 2021.
• Only qualified candidates should apply

Application Deadline  31st December, 2020.

Interview Date 6th January, 2021.