Customer Service Representative at the Borough Lagos

The Borough Lagos - Nestled in the heart of Lagos, our boutique hotel offers unparalleled luxury and service. Whether you’re in Lagos working, relocating or traveling with your family, our boutique hotel will delight you with plush amenities with upscale décor. The Borough Lagos is already the trusted choice for the world’s leading corporations, international organizations, and discerning private clients who want to relax in the stylish comfort and feel of their own home while on a long or short stay in the Lagos area.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-Time

Job Brief

• We are looking for a customer service representative to join our team.
• This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Requirements

• Bachelor's Degree or equivalent
• 1-2 years proven experience in supporting client success
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM systems and practices.
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude

How to Apply
Interested and qualified candidates should:
Click here to apply