Customer Service Representative (CSR) at ORIKI Group

ORÍKÌ is a luxury skincare brand that fuses natural ingredients & scientific research to create extraordinary personal care products. We create effective and luxurious beauty and grooming products utilizing raw materials and all natural resources discovered around the world. Botanically based, we use potent plants, organic ingredients and 100% natural essential oils.
 

We are recruiting to fill the position below:

Job Title: Customer Service Representative (CSR)

Location: Victoria Garden City, Lagos
Work mode: On-site

Job Description

• We are looking for a smart, proactive, and customer-focused Customer Service Representative (CSR) to join our growing team at ORÍKÌ Group.
• The ideal candidate must have a passion for creating excellent customer experiences and the ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Deliver exceptional customer service and ensure a positive client experience.
• Maintain accurate records of bookings, payments, and customer interactions.
• Uphold ORÍKÌ’s standards of professionalism, hospitality, and client care.
• Handle client inquiries, appointments, and feedback promptly and professionally.
• Collaborate with the spa and operations team to ensure smooth daily service flow.

Requirements

• Minimum of 2 years’ experience in a customer service or front desk role, preferably in hospitality, wellness, or retail.
• Must be proactive, well-organized, and a team player.
• Must be willing to work weekends as part of a rotation schedule (off days may fall on weekdays).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and ability to multitask effectively.

Salary
N140,000 / Month (Net)

How to Apply
Interested and qualified candidates should send their CV to: [email protected] CC: [email protected] using “Customer Service Representative – VGC” as the subject of the email.