Click here to join our Telegram channel
Jobs

Customer Service Representative II at Assetium Holdings Limited


Assetium Holdings Limited - We are a customer-centric independent non-bank financial service registered to provide professional global investment management in Alternative Investments, Funds and Portfolio Management, Financial Advisory, Commodities Trading and Asset Management Services. We offer a disciplined approach to investing with a dynamic asset allocation and a flexible investing strategy while focusing on growth and wealth creation strategies. Overall, our investment management space helps our client to achieve their long-term financial goals whilst exploring investment opportunities considering a robust risk management framework.

We are recruiting to fill the position below:



Job Title: Customer Service Representative II
Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Head of Business Development

Responsibilities

  • Communicates with clients via phone and email;
  • Provide knowledgeable answers to questions about products;
  • Work with internal departments to meet client's needs;
  • Liaising with the operations and treasury officer on all transactions and due dates;
  • Keeping records of clients interactions, transactions, comments, and complaints;
  • Providing feedback on the efficiency of the customer service process;
  • Draft emails and letter to defaulters;
  • Welcoming walk-in clients and guests;
  • Ensure client satisfaction and retention;
  • Maintaining a positive, empathetic, and professional attitude toward clients at all times;
  • Responding promptly to client's inquiries;
  • Acknowledging and resolving client's complaints;
  • Knowing our products inside and out so that you can answer questions;
  • And any other duties assigned.

Qualifications

  • HND / B.Sc. in Mass Communication, Public Relations, Business Administration or related field;
  • 1 - 3 years' of relevant work experience;
  • Ability to multi-task, organize, and prioritize work;
  • Great presentation skills;
  • Problem-solving and decision-making skills;
  • Proficient in Microsoft Office.
  • Must possess an NYSC Certificate;
  • Must reside within Abuja environs;
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills;

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  20th August, 2022.


Share on
Click here to join our Telegram channel
Have you submitted your CV countless times without getting a job interview invitation?
Our Professional writers will help you write an outstanding CV and Cover letter that will increase your chances of landing your dream job!

Try Now

Subscribe to free job alerts