Customer Service Respresentative at TNS Group

The TNS Group is a Managed Service Provider (MSP) that provides Managed Security, Cloud Solutions, Business Continuity, and IT Consulting. Our portfolio of solutions is aimed towards developing your business strategy through technology.

We are recruiting to fill the position below:

Job Title: Customer Service Respresentative
Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Provide accurate, valid, and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication

Requirements

• Proven customer support experience or experience as a client service representative
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be computer literate (including Microsoft packages).
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters

Salary
N40,000 - N70,000 monthly.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the Job Title as the subject of the mail.

Note: Office is located in Ajao Estate, therefore applicants should live locally

Application Deadline  1st June, 2021.