Customer Service Supervisor at Sixxco Oil Limited

Sixxco Oil Limited is an Oil and Gas Company fully registered in Nigeria in 2005 to do business in the downstream sector of the petroleum industry with registered office in Lagos and operational offices in Rivers State, Bayelsa, Akwa-Ibom,Cross River and other States. Sixxco Oil Limited is an Authorized Mobil Lubricant distributor to 11PLC (formerly MobilOil Nig.PLC). We distribute fuels, (PMS, DPK, AGO,MGO and LPG) across the country from our 27 million litre capacity Tank Farm in ORON, Akwa Ibom State.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor
Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 5 years work experience.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Deadline  5th October, 2022.