Customer Services Manager at Vedic Lifecare Hospital

⏲ Dec 7, 2021, 7:51 PM
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Vedic Lifecare Hospital is a multidisciplinary hospital that consists of a team of consultant specialists and surgeons. As a network hospital to Manipal Hospitals Bangalore, India, Vedic retains a wealth of clinical experience, impacting over 30 million lives since its inception till date. Our quest to expand healthcare through healing at Vedic, remains unwavering hence our ethical practices.

Doctors and medical practitioners at the clinic are certified in their various fields. With this, we afford patients quality healthcare. Vedic Lifecare hospital provides a range of healthcare specialties and diagnostic technology that cut across various disciplines. Vedic is at 6 Olabanji Olajide Street, Lekki Phase 1, Lagos.

We are recruiting to fill the position below:

Job Title: Customer Services Manager

Location: Lagos
Employment Type: Full-time

Job Description

Develop and implement customer service policies and procedures
Define and communicate customer service standards
Analyze relevant data to determine customer service outputs
Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies
Co-ordinate and manage customer service projects and initiatives
Ensure budget requirements are met
Evaluate and performance manage staff
Identify and address staff training and coaching needs.
Oversee the achievement and maintenance of agreed customer service levels and standards
Direct the daily operations of the customer service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review customer complaints
Track customer complaint resolution
Handle complex and escalated customer service issues
Monitor accuracy of reporting and data base information