Customer Support Manager at Finosell Limited

Finosell is a technology company designed to provide business and financial management solutions to individuals and businesses in Africa. Finosell offers a complete solution of high quality, low-cost alternative business, and financial tools that are easy to use, reliable, and able to enhance business growth.

We are recruiting to fill the position below:

Job Title: Customer Support Manager

Location: Lagos
Employment Type: Full-Time

About the job

• Finosell is looking to hire a Customer Support manager to assist our customers with technical problems when using our products and services.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Update customer's accounts and internal databases with information about technical issues and useful discussions with customers
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share re with our Product and sales teams.
• Guiding product users through features and functionalities.
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Requirements

• Candidates should possess relevant qualifications and work experience.
• Experience as a Customer Support Specialist
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.