Employment Opportunities at Appzone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position below:

Job Title: IT Helpdesk Specialist

Job Opening ID: 75
Location: Lagos
Job Type: Full Time

Job Profile

• We are looking for a talented, self-driven and customer service-oriented Helpdesk Officer to join our Helpdesk team!
• As a helpdesk officer, you will be responsible for handling Client enquires on technical issues and help in resolving them.

Job Expectation

• Provision of a reliable interface between the client and AppZone Limited
• Conduct quarterly customers satisfaction survey
• Respond to client’s enquiries for technical assistance via telephone, e-mails, or instant messenger.
• Logging of cases and help desk interactions with clients using CRM applications.
• Follow standard help desk procedures in other to assist clients to resolve technical issues.
• Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Prepare activity and other CRM reports.
• Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Active engagement in the achievement of Goals & Objectives in line with the company’s vision, mission and values relevant to responsibilities granted to you, which may be amended from time to time.

Requirements

• B.Sc in Computer Science, Business Administration or any other related field.
• At least Two (2) years helpdesk work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..
• Candidate should have a good knowledge of software, Payment, and banking.
• Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management and product Domain Knowledge.
• Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
• Candidate must have strong attention to detail, great communication skills and works well in a team.

Interested and qualified candidates should:Click here to apply

Job Title: OpCo Chief Technology Officer

Job Opening ID: 82
Location: Lagos

Job Profile

• This role an executive position within one of our subsidiaries and it’s focused on Technology Strategy, Innovation, Engineering Execution, Software Development, Systems Engineering, and Product Management
• The CTO will develop and execute the short, medium and long-term strategic plan for technology, product development, deployment, and management. He/She will drive the creation and execution of a strategic technology roadmap across all products and client services.
• The CTO will also be a key contributor to the planning process for digital/product innovation.
• As a member of the leadership team within the product company, the CTO will also be responsible for recruiting and developing high-performing teams, leading and growing the engineering team towards high performance and velocity, sustainability, quality & excellence.
• He/She will be responsible for engineering, delivering, deploying and supporting all products, platforms, systems and infrastructure.

As an OpCo CTO, your job responsibilities would include:

• Formulation/execution of technical strategies and operations to ensure that relevant products surpass minimum standards and KPIs for security, performance, scalability, and reliability.
• Definition of appropriate system designs and architectures for relevant products.
• Coordination of efforts across multiple software development teams to deliver on functional and non-functional software requirements within stipulated project timelines.
• Oversight and direct involvement in application support activities to guarantee timely resolution of application issues as stipulated in SLAs.
• Identification, evaluation and recommendation of appropriate technology platforms, tools and frameworks required to deliver products.
• Conducting code and architecture reviews to achieve code quality control, comply with software development best practices and ensure that non-functional requirements are met.
• Implementation of disaster recovery and business continuity plans for relevant products.
• Implementation and on-going oversight of standard software development and delivery process along with related automation
• Conducting research on leading edge technologies to determine relevance to products and suitable implementation approaches to adopt where applicable.
• Ensuring that periodic goals and performance expectations of the various units within the technology team are achieved.
• Co-ordination of the team’s efforts to implement and adhere to defined standard operating procedures.
• Co-ordination of domain, technology, and application knowledge transfer activities across the team.
• Active engagement in the achievement of goals & objectives in line with the Holding company’s vision, mission and values relevant to the candidate’s responsibilities, which may be amended from time to time.

Requirements

• B.Sc. and Master's Degree from reputable universities in Engineering, Computer Science, Information Management, Data Science, Mathematics or a similar related field. An MBA preferred but not compulsory.
• At least 7 years related work experience including experience working as a senior software developer or software architect for a software company and / or Fintech / Banks
• A track record of successfully delivered enterprise applications with an industry reputation for exceptional talent and proficiency in software development
• Candidate must have worked in capacity of Chief Technology Officer (CTO), Chief Software
• Architect or Lead developer
• Candidate should have good knowledge of payment, banking, and IT infrastructure management.
• Candidate must have strong capabilities in software architecture & design, research & development, DevOps, software scalability & reliability, technology strategy, and team mentorship.
• Deep expertise employing SDLC methodologies including agile and scrum.
• Knowledge and experience in developing, implementing, and using standardized methodologies, frameworks, SOPs, templates, etc for the achievement of team objectives.

Interested and qualified candidates should:Click here to apply

Job Title: System Integration Developer

Job Opening ID: 84
Location: Lagos

Job Profile

• We are looking for an innovative, self-driven and ambitious System Integration Developer to join our Software development team!
• As a System Integration developer, you will be responsible for deploying applications (that have been certified tested) for the purposes of bug fixing, feature modification, and system restoration on production systems at client’s office location

Job Expectation

• Write codes based on SRS document while adhering to coding standards.
• Actively participate in code review and knowledge sharing sessions
• Deploy applications on test and staging environments
• Ensure all application source code are stored in the central source code repository and prevent unauthorized access to prevent cases of partial or complete loss of source code
• Participate in the development of system documentation
• Provide trainings on use of the application.
• Develop and maintain integrated systems including user interface, report, and database updates
• Troubleshoot and resolve third-party integration issues.
• Ensure that client server environments meet application deployment requirements for the purpose of integration.
• Deploy applications (that have been certified tested) for the purposes of bug fixing, feature modification, and system restoration on production systems at client’s office location.

Requirements

• Bachelor's Degree or corresponding combination of education and work experience in software development.
• 3+ years of programming experience with Web, Windows .NET framework and C#
• 3+ years’ experience WPF applications, ASP.NET, MVC, C#, .Net, Web API, JSON, REST, and SQL Server.
• Good communication skills.
• Excellent interpersonal & analytic skills.
• An aptitude for analytical problem-solving.
• Ease and ability to learn fast and solve complex problems.
• Proficiency in object-oriented design and development using software development best practices.
• Experience with Microsoft SQL database design, T-SQL and stored procedure programming.
• Experience working on Agile teams using Agile methodologies such as SCRUM.
• Ability to provide technical input for designs, functional specifications, and other project requirements.
• Ability to design, and build, high quality unit tests.

Interested and qualified candidates should:Click here to apply

Job Title: Application Support Developer

Job Opening ID: 83
Location: Lagos

Job Profile

• We are looking for a talented, self-driven and ambitious Application Support Developer to join our Development team! you will be responsible for Problem analysis and resolution, 4th level client support, code management amongst others.   

Job Expectation

• Write codes based on SRS document while adhering to coding standards.
• Actively participate in code review and knowledge sharing sessions.
• Deploy applications on test and staging environments.
• Ensure all application source code are stored in the central source code repository and prevent unauthorized access to prevent cases of partial or complete loss of source code.
• Ensure all required technical details of the application are documented in the technical configuration document template for the purpose of aiding proper handover, deployment, and integration of application.
• Provide trainings on use of the application.
• Develop and maintain integrated systems including user interface, report, and database updates
• Troubleshoot application to resolve bugs and defects.
• Identify the root cause of application issues and determine the most effective approach to resolving such application issues and preventing future occurrence.

Requirements

• Bachelor's Degree or corresponding combination of education and work experience in software development.
• 4+ years of programming experience with Web, Windows .NET framework and C#
• 4+ years’ experience WPF applications, ASP.NET, MVC, C#, .Net, Web API, JSON, REST, and SQL Server.
• Good communication skills.
• Excellent interpersonal & analytic skills.
• An aptitude for analytical problem-solving.
• Ease and ability to learn fast and solve complex problems
• Proficiency in object-oriented design and development using software development best practices.
• Experience with Microsoft SQL database design, T-SQL and stored procedure programming.
• Experience working on Agile teams using Agile methodologies such as SCRUM
• Ability to provide technical input for designs, functional specifications, and other project requirements
• Ability to design, and build, high quality unit tests.

Interested and qualified candidates should:Click here to apply

Job Title: Corporate Communication Manager

Job Opening ID: 85
Location: Lagos
Job Type: Full Time

Job Profile

• Are you a Rockstar Communications Professional? Are you fascinated with the latest tech trends, especially in Financial Technology? We are looking for a talented, self-driven and ambitious Corporate Communication Manager to join our Marketing and Communications team!
• This role reports to the Chief Marketing Officer, and you will be responsible for the creation and execution of Public Relations strategies for the Holding Company and various subsidiary companies.
• You will also drive content development and deployment across Paid, Owned and Earned platforms, as well as lead media relations and internal communications efforts.

As The Corporate Communication Manager your Job responsibilities includes the following:

• Implement communication plans for the parent organization, its subsidiaries and various product offerings
• Implement the corporate brand positioning agenda for the Holding company as well as corporate brand launch and positioning for all subsidiaries
• Execute Investor branding strategies that provide global visibility, generate strong investor interest, and support aggressive fundraising  
• Execute internal communications and employer branding strategies that foster alignment and attract elite talent.
• Handle editorial planning and content development for internal and external messages across different communication channels.
• Manage proactive and reactive media relations to generate and shape news coverage of the company.
• Oversee planning, coordination, and execution of activities required for successful attendance of external conferences, seminars, Fairs, exhibitions, and any other events.
• Oversee the planning, coordination, and execution of activities required for the successful hosting of corporate events.
• Manage the company’s digital/social media presence and interactions via group company websites, Facebook, Twitter, LinkedIn, and Instagram.

Requirements
Experience:

• B.Sc in Marketing, Public Relations, Journalism, Media & Broadcasting or related field.
• At least 5 years related work experience including experience in marketing communications, Public Relations and Internal Communications within a reputable branding and marketing communications firm, digital marketing agency or marketing-focused corporate organization.
• Experience working with technology or tech-enabled businesses is a plus.
• Experience working on successful rebranding or marketing campaigns for reputable technology companies will be an added advantage.
• Strong technical writing and business writing skills with the ability to produce compelling and professional written content for publication via reputable international and regional news media
• Extensive media contacts across the SSA region
• Proven understanding of (and competence in) B2B/B2C brand positioning and marketing communication with an industry reputation for successful execution
• Candidate should have basic knowledge of banking, payment, and digital financial services in general
• Candidate should possess strong capabilities in media content development, marketing communication, media relations, digital marketing, event marketing, and B2B/B2C brand management.

Personal:

• Candidate must have very strong verbal and written communication skills and be highly proficient in analytical thinking
• Candidate must have the ability to quickly assimilate and internalize new knowledge from an unfamiliar domain.
• Candidate must have high personal ambitions, drive, and strong work ethic.

Interested and qualified candidates should:Click here to apply