Jobs

Entry Level Customer Service Agent recruitment at Green Africa Airways Limited

Green Africa is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Customer Service Agent (gFuture)

Locations: Abuja and Lagos
Experience Level: Entry Level

Job Role

Inspect and verify passenger documentation
Manage passenger baggage processing including handling and fee calculation including other ancillary services if applicable
Work at arrival and departure gates to ensure on-time departures of aircraft
Always maintain the highest standards of safety and security
Overview of gate and arrival hall activities
Coordinate and reconciliate all arriving baggage
Liaise with Flight Controller, Turnaround Coordinator, and customers on any in-bound baggage irregularities
Process all completed Property Irregularity Report (PIR) forms
Interface with Cargo Operations on all arriving cargo
Queue control to expedite customer flow, assist customer with general gate and airport information
Process passengers and assign seats according to Customer needs. (Large parties, disabled, families etc.).
Allocate seat numbers, issue boarding passes and luggage labels
Check in of passengers and crew according to Green Africa policies
Escort passengers to and from aircraft and take special care of the elderly and unaccompanied children
Liaise with Authorities on flown passengers and ensuring accuracy of post-departure documentations

Qualifications

Have at least a Bachelor's / Polytechnic Degree or equivalent qualification
Excellent Communication skills
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Excellent conflict management skills
Must be able to pay close attention to details.
Proficient in Microsoft Office
Ability to work under pressure during peak periods in a stressful environment
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)