Job Openings at Lorache Group

Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses. Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organization design, process definition, and commercial ability development. We are recruiting to fill the position below:     Job Title: Field Support Engineer (Engineer - Onsite Technical Support) Location: Lagos Major Deliverables

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Prepare daily activity reports
• Inform management of recurring problems.

• Customer Service/Technical Support Group
• Reporting to Direct - Supervisor
• Technical Support Group; HOD
• Place of Posting: Nigeria

• HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication InfoTech.

• 1 to 3 years in similar profile.

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
• Device/Network level Troubleshooting.
• a. Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
• Desired Results: Relevant Industry
• Experience, been on the front desk handling customers and team.

• First line contact, providing technical assistance to all walk-in customer at Shops
• Assist in after sales device setup, installation, and configuration processes for new subscribers 3] Create a positive customer experience
• Assist / guide customers to handle different hardware and software application as required 5] Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices 6] Liaise with device & terminals unit, for all hardware errors & related replacement cases
• Document help desk tickets/resolutions, and maintain defective device inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager

• Customer Service/Technical Support Group
• Reporting to Direct - Supervisor Technical Support Group; Functional, HOD
• Place of Posting: Nigeria

• HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech

• 1 to 3 years in similar profile.

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

• Relevant Industry Experience, been on the front desk handling customers and team.

• Complete audits which are risk based and factually accurate in an efficient and effective manner;
• Identify the area of auditing and prepare audit calendar for the Financial year;
• Implementation of audit schedule by visiting respective units and carrying out audit as per schedule; Perform timely follow up of issues to ensure agreed actions have been effectively implemented;
• Identify, recommend and support operational improvements in Internal Audit’s own processes and tools;
• Keep abreast of and share knowledge of business developments and initiatives;
• Compliance with statutory policies and rules;
• Review of company’s financial statements and analyze the lack of process;
• To ensure timely preparation of MIS and various reports;
• Assess the effectiveness of internal controls, risk management and governance processes and identify control weaknesses;
• Recommend commercially balanced, risk based solutions to identified issues.

• Qualified Chartered Accountant from ICAN or equivalent Qualification;
• 2-3 years’ Experience in Audit for Investigation and/or Risk based evaluation;
• Preferable in case of FMCG industry, but Other Industries, except Finance can be evaluated;
• Must be resident of Lagos.
• Proficiency in Excel, Word, PowerPoint is mandatory;
• Exposure in ERP [Specifically in Dynamics] will have added advantage;
• Interact with clients to help audit team efficiency;
• Assume responsibility for various segments of audits under supervision;
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative Attitude.