Fraud Investigator at M-Kopa

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Fraud Investigator

Location: Lagos
Job type: Full time
Category: Services - Credit

Job Purpose

• Undertake prevention, detection and response to inherent and emerging fraud risks.
• Lead analysis, case diligence, field investigation, and processing of disciplinary actions with regard to incidents of sales- and customer-related fraud affecting the company’s products or customers’ repayment obligations, in coordination with the fraud manager, fraud analysts and legal department.

Key Job Functions

• Carry out field and desktop investigations of potential fraud instances
• Conduct due diligence, and collect and report case findings via regular reports
• Support the fraud analyst in effecting sales team disciplinary actions where necessary, and act as a link with the sales team and other departments and customers related to investigations.
• Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business, including periodic summaries of fraud trends
• Develop proactive strategies in the field to discovering and diagnosing cases of fraud
• In coordination with the legal team, manage interactions with customers and law enforcement related to confirmed fraud cases, including criminal prosecution where appropriate
• Support the team on closure of all fraud cases within stipulated timelines

Experience / Skills & Competencies / Licenses & Certifications / Education Required

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Five years’ work experience in a professional role, preferably related to forensic investigations
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
• Understanding of risks related to our products, including cash loans, phones, solar and motorbikes
• Proficiency in English required, one or more additional languages preferred.
• Understanding of common practices of fraudsters and criminal justice systems and processes
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
• Professional acting proactively and independently on long stints in the field, often in rural areas
• Interpersonal skills to effectively communicate with and manage business expectations
• Utmost integrity, accountability, and work ethic, and a positive, team- & customer-oriented attitude

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process