Front Desk Officer / Customer Service Representative at Gems Communications

Gems Communications Limited is an indigenous outdoor advertising company that has been duly incorporated to deliver world-standard integrated marketing and communication services to discerning clientele in Nigeria and beyond. It's a hi-tech-based company that has all of its operations fully computerized.

We are recruiting to fill the position below:

Job Title: Front Desk Officer / Customer Service Representative

Location: Lagos
Employment Type: Full Time

Job Description

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Provide accurate, valid and complete information by using the right methods/tools
• Closely work with client service team to meet sales targets and call-handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage clients
• Liaison with stakeholders: client services team, clients, IT, head of departments and CEO etc.
• Auxiliary function (applicable to all staff)
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.) 
• Generate sales leads
• Build sustainable relationships and trust with prospects through open and interactive communication

Salary Range
N100,000 - N150,000 / month.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.