Ghanian Speaking - Call Centre Executive at Jiji Nigeria

⏲ Sep 14, 2021, 10:23 PM
⋕ View all Customer Service jobs

Jiji.ng is the largest online marketplace in Nigeria which connects Real Buyers with Sellers. Jiji was launched in 2014 and currently serves over 200 Million users in 5 different countries.

We are recruiting to fill the position below:

Job Title: Ghanian Speaking - Call Centre Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Responsibilities

Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
Delivering efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
Disciplined use of CRM system, forecasting and analyzing sales data.
Regular reporting of KPI’s to management and keeping to targets.
Selling the Jiji services to clients and surpassing daily call targets.
Meeting with set KPIs and KRAs in your job.
Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc.
You will be responsible to maintain quality assurance standards in all calls

Qualifications and Experience

Candidates should possess an OND qualification.
The ability to speak the Ghanian language is a must-have.
Passionate about Telesales, customer service and sales.
Ability to prioritize and handle multiple tasks at any given time.
Detail-oriented, excellent collaborator and Team Player.
Aptitude in problem-solving.
Minimum of six months experience preferably in the online, eCommerce and classifieds sector.
Excellent verbal and written communication skills.

Benefits and Perks