Head, Call Center Agent at Smart Partners Consulting Limited

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients

We are recruiting to fill the position below:

Job Title: Head, Call Center Agent
Location: Lagos
Employment Type: Full-time

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Other duties as assigned

Requirements

• Candidates should possess relevant qualifications
• Must have 3-9 years work experience
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situation appropriately.
• Multilingual preferably.
• HMO call center experience is an added advantage.
• Proficient in relevant computer applications.
• Age limit 30-45 years.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail