Headstone Consulting Vacancy for an IT Technical Support Officer

---

Headstone Consulting is a corporate consulting firm organized to assist corporations in meeting the challenges of today's complex business environment.
Within quite a short term we managed to assemble a team of practicing specialists - accountants, financiers, economists and analysts. All these professionals share a common goal - providing you with consulting services of the highest level. We have our Head office in Lagos and branches in Rivers, Calabar and Abuja.

We are recruiting to fill the position of:

Job Title: IT Technical Support Officer

Location: Lagos

Job Description

• IT technical support officer is responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Tasks Include:

• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;

Requirements

• B.Sc/HND in Computer Science or Information Technology
• Excellent verbal and written communication skills; including communicating with technical and non-technical internal employees at all organizational level.
• Excellent decision making / problem solving skills
• Adaptability / flexible to changing demands
• Ability to implement and manage change
• Assertiveness and sound judgment
• Experience with Word press favorable
• High levels of commitment and ability to take action when necessary
• Ability and willingness to work independently
• High level of customer service skills

How to Apply
Interested and qualified candidates should send their applications and CV's to: [email protected]

Application Deadline  30th May, 2015

---