I.T Help Desk & Desktop Support Executives in a Leading Commercial Bank

MacTay Consulting - Our client, a leading Commercial Bank is recruiting to fill the position below:


Job Title: I.T Help Desk & Desktop Support Executive

Locations: Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island, Iseyin & Marina - Lagos; Osogbo - Osun; Ondo; Benin - Edo; Ilorin - Kwara; Warri - Delta; Ibadan - Oyo; Port Harcourt - Rivers
Employment Type: Full-time
Client: Leading Commercial Bank


  • Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.


  • Perform daily service desk operations such as logging and capturing of user’s requests and providing first-level incident and problem-solving support
  • Escalate issues for resolution at appropriate levels
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with the management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first-level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second-level support team


  • B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
  • 27 years and below
  • I.T Certification is an added advantage
  • 1 - 5 years of work experience in a similar role.
  • Must have completed NYSC


  • N85,000 net per month.


  • Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.


How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st March, 2023.