Job descriptions Sample Templates How to do it yourself Words and Meanings Interview questions and answersJobs > Power / Steel / Energy > Ikeja Electricity Distribution Company (IKEDC) recruitment for Call Center Agents

Ikeja Electricity Distribution Company (IKEDC) recruitment for Call Center Agents

Oct 13, 2020, 1:30 AM

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria's largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

 

 

Job Title: Call Center Agent

Location: Lagos
Job Type: Full time
Reporting To: Contact Centre Manager

Role Purpose

  • Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers' high bill complaints.
  • Updating customers' account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

  • This role requires a first degree in a Social Science or related course
  • Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively
  • Good Verbal communication & interpersonal Skills
  • Attention to Detail.
  • Persuasive
  • Good customer Service

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline  20th October, 2020.


Similar Jobs

Cleaner / Office Assistant at QuantumX Energy Limited

Technical Associate at Broad Global Energy (BGE)

Administrative Manager in a Battery Recycling Company

Personal Assistant at SOSAI Renewable Energies Company

Sahara Group Graduate Upstream Trainee Program 2021

Egbin Power Plc Industrial Attachment Programme - 2021

Job Recruitment at Ifeanyi Best Electrical Nigeria

Area Sales Manager, South West at Robert Bosch Limited

Technical Operations Manager at ZOLA Electric

Field Engineer at General Electric (GE)


Subscribe to Free Job Alerts!

Being aware and applying for jobs on time increases your chances of getting a job. Information is key. Subscribe to our free job alerts

Enter your email below and click subscribe.


Power / Steel / Energy 
Ikeja Electricity Distribution Company Call Center Lagos State Ikeja