Implementation and Service Delivery Officer Vacancy at TDI Global Inc.

TDI Global Inc. - We are a multinational assesment-driven management consulting firm that helps organizations extend and achieve high performance. Our clients span all key sectors of the economy. As a result of growth, the above position has become available.


Job Title:   Implementation and Service Delivery Officer
Location: Lekki Phase 1 Lagos, Nigeria

Job Description

Implementations of small to large scale clients. The job entails excellent communication and client management skills in order to maintain positive client relations.

Requirements

• Minimum of HND ,Bachelor’s degree in Computer Science or Engineering preferred
• Microsoft Suite (Excel, Word, PowerPoint, Adobe, Outlook, MS Project, and Visio) experience preferred.
• Experienced PHP user
• I-2 years experience in IT skils
• Creative and Enterprenual Skill


• Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
• IT skills preferred.
• Social media marketing and Google analytic skills.

• •Ensuring delivery according to project timelines
• •Presentation Skills: On-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns. 
• •Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).
• •Ability to work in an entrepreneurial environment in a team and individually.
• •Strong focus on team environment.
• •Troubleshooting is another required skill; responsibility for detecting potential issues and implementing
• solutions when issues threaten to delay the timeline or business operations.
• •Project Management: Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s,etc
• •Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication..
• •Ability to manage multiple clients and projects/tasks simultaneously.
• •Ability to command a group of individuals in a room quickly and be assertive in a public environment.