Inbound Customer Service Agent at BFREE Africa

BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre - we founded BFREE to revolutionize debt recovery in Nigeria

We are recruiting to fill the position below:

Job Title: Inbound Customer Service Agent

Location: Nigeria

Responsibilities

• Manage a high volume of incoming customer calls for all inquiries about products and services.
• Negotiate with customers to facilitate recovery
• Maintain knowledge of all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.
• Analyze all customer issues and assist in resolving them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarise them to be presented to management.

Requirements

• Academic Qualifications: B.Sc. / HND / OND / NCE in any field.
• Fluency in speaking Hausa language is an added advantage.
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.
• Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
• Excellent typing Skills.
• Experience in a loan recovery/collections work environment is an added advantage.

Compensation

• Base salary of 75,000 NGN gross per month
• Performance-based bonus of NGN68K based on eligibility.
• HMO.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 23rd October, 2025.