IT Help Desk Support Officer Job in an Oil and Gas Company

Adexen Recruitment Agency -Our client, a fully integrated and efficient downstream player with leading positions in the oil and gas industry, is recruiting to fill the position of:


Job Title: IT Help Desk Support

Job reference No: 988
Location: Nigeria
Industry: Oil & Gas
Function: IT

Job Description

• Receive and record technical and/or application support calls from end users
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems
• Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable time frame
• Responsible for first line support on all desktops/laptops
• Coordinate and administer the change management process according to ITIL standard
• LAN troubleshooting and resolution
• Ensure all request logged are assigned ticket numbers
• Interface with resolver teams and follow up to ensure resolution on assigned tickets
• Provide initial assessments of urgency and business impact on all support calls
• Manage service requests, software installations, new computer setups, upgrades, etc
• Record incident resolutions in the Help Desk tool
• Provide enhancement requests feedback to IT regarding technology environment and customer needs through the defined processes.

• University degree or its equivalent in Computer Engineering and other IT-related disciplines.
• 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office, Internet Explorer and business applications in a business environment.
• Networking - TCP/IP knowledge
• Installing new hardware or desktop platforms
• Good communication skills
• Highly organised and ability to work on own initiative
• IT-work experience in similar position is required
• E-marketing and system marketing skills
• A keen interest in networking and WAN technology
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Desktop support knowledge