IT Service Desk Engineer at Prudential Zenith Life Insurance

Prudential plc, one of the oldest and most strongly capitalized life insurance companies in the world, has acquired a majority stake in Zenith Life Assurance, giving rise to a new company, Prudential Zenith Life.

The union is set to redefine the Nigerian insurance sector, building on the existing strength of Zenith Life, which is one of the fastest growing life insurance companies in Nigeria, with gross written premium of N3.6 billion at the end of 2017.

Alongside its entry into Nigeria, Prudential also formed an exclusive Bancassurance partnership with Zenith Bank in Nigeria and Ghana.

Prudential Zenith Life is part of Prudential plc. Prudential pl, incorporated and registered in England and Wales.

Registered office: 1 Angel Court, London EC2R ZAG.

Registered number 1397169. Prudential pl is a holding company, some of whose subsidiaries are authorized and regulated, as applicable, by the Hong Kong Insurance Authority and other regulatory authorities.

We are recruiting to fill the position below:

Job Title: IT Service Desk Engineer

Location: Lagos
Job type: Full-time

Key Responsibilities 

• Serve as the first point of contact for customers seeking technical assistance.
• Providing front-line support to end-users and customers via various channels (phone, email, chat, or in-person) to address IT-related issues and requests. This may involve troubleshooting hardware, software, network, and other technology-related problems.
• Managing the IT Service desk Portal, mailbox & Internal IT communications.
• Ensuring that the service desk meets SLA targets for incident response and resolution times.
• Receiving, logging, categorizing, prioritizing, and escalating IT incidents re-ported by users. Tracking incidents from initial report to resolution and ensur-ing timely updates to users.

Qualifications

• B.Sc. / HND in any relevant discipline.

Key Experience:

• Minimum of 3 years’ experience in IT service support

Knowledge & Competencies:

• Vast and proficient in the use of applicable computer software and Mi-crosoft office suites.
• Knowledge of the ITIL service management framework.
• Good communication skills – both written and verbal.
• Possess basic SQL knowledge
• Experience with ticketing systems and remote support tools
• Excellent customer service skills, including empathy, active listening, and a positive attitude.
• Knowledge and interest in computer systems and the latest technologies.
• Ability to create and maintain knowledge base articles, FAQs, and standard operating procedures to aid in issue resolution and knowledge sharing

How to Apply
Interested and qualified candidates should submit their Resume to: [email protected] using job title as email subject