Job Openings at Tijmaf Innovation Services

Tijmaf Innovation Services is a business management firm, majorly into ICT Education, Installation and Consulting services.

We are recruiting to fill the positions below:

Job Title: Service Manager

Location: Lagos

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Requirements

• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• B.Sc degree in Business Administration or related field.

Job Title: Safety Officer

Location: Lagos

Responsibilities

• Advise and instruct on various safety-related topics (noise levels, use of machinery etc.)
• Conduct risk assessment and enforce preventative measures
• Oversee installations, maintenance, disposal of substances etc.
• Stop any unsafe acts or processes that seem dangerous or unhealthy
• Record and investigate incidents to determine causes andhandle worker’s compensation claims
• Prepare reports on occurrences and provide statistical information to upper management
• Review existing policies and measures and update according to legislation
• Initiate and organize OHStraining of employees and executives
• Inspect premises and the work of personnel to identify issuesor non-conformity (e.g. not using protective equipment)

Requirements

• Knowledge of potentially hazardous materials or practices
• Outstanding organizational skills
• Diligent with great attention to detail
• Excellent communication skills with the ability to present and explain health and safety topics
• BSc / BA in Safety Management, Engineering or relevant field is preferred

Job Title: Logistics Manager

Location: Lagos

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints

Requirements

• Demonstrable ability to lead and manage staff
• Proficient in standard logistics software
• Excellent analytical, problem solving and organisational skills
• Ability to work independently and handle multiple projects
• BS in Business Administration, Logistics or Supply Chain

How to Apply
Interested and qualified candidates should forward their Details to: [email protected] clearly indicating the "Job Title" as the subject of your mail

Application Deadline  22nd February, 2021.