Membership Officer at the Nigerian-British Chamber of Commerce (NBCC)

The Nigerian-British Chamber of Commerce is the foremost bilateral chamber in Nigeria. Our main objective has been the promotion of trade and investment between Nigeria and Britain since our inception in 1977. We currently have about 400 members spanning all sectors of the economy made up of Nigerian and British business people. While our head office is in Lagos, we maintain an NBCC-UK Network in London and developing a network of local branches within the country.

We are recruiting to fill the position below:

Job Title: Membership Officer

Location: Lagos
Employment Type: Full Time

About the Job
The Membership Officer is responsible for:

• Ensuring the implementation of initiatives necessary to achieve the mission of the Chamber.
• Developing initiatives to educate new and existing members on the activities and benefits of membership of the Chamber.
• Developing and implementing membership retention strategies including loyalty programs approved by the Council.
• Identifying, Researching and Suggesting potential Members for admission into the Chamber.
• Developing and managing the process for member feedback on programmes and services.
• Ensuring quality and timely submission of periodic Membership and Project Performance Reports as per desired standards and guidelines.
• Maintaining membership records
• Devising evaluation strategies to monitor the performance of Members, and recommending relevant improvements as appropriate
• Supporting the Chamber, in developing and managing relationships within the Chamber and with Members.
• Working alongside the Membership team to implement new tools to increase leads and Chamber revenue
• Preparation and dissemination of high-quality information through the monthly member’s bulletin.
• Initiating and nurturing networks, relationships and alliances with corporate organizations and potential members.
• Coordinating new member orientation.

Job Requirements and Specification
Education:

• A First Degree in Social Sciences, Management, Administration or a related field. Post-Graduate qualification is an advantage.

Experience:

• A minimum of 5 years relevant experience in Membership or Client Relationship Management role
• Proven Experience relevant in a managerial position
• Thorough understanding of client relationship management techniques and methods.
• Experience in coordinating, monitoring, evaluating and impact assessment of programmes and initiatives.
• Experience in raising and managing funding from diverse sources.

Essential Knowledge:

• Working knowledge of MS office and data analysis.
• Excellent understanding of developing partnerships, developing relations and maintaining networks and connections.
• Proficiency in the use of IT Tools.

Essential Skills:

• Excellent Client Service Skills.
• Networking and Social Skills
• Sales and Marketing
• Excellent Presentation skills
• An analytical mind-set with great problem-solving abilities
• Planning, Organization, time management and coordination
• Crisis management and conflict resolution
• Results-focused, a self-starter, energetic and able to work with minimum supervision
• Ability to manage multiple projects and work under tight deadlines.
• Strategic thinking
• Highly organized and detail-oriented
• Excellent verbal and written communicator
• Fluency in written and spoken English

How to Apply
Interested and qualified candidates should:
Click here to apply