OTP Internet Technology (9 Credit) recruitment for a Customer Service Team Lead

OTP Internet Technology (9 Credit) is a mobile app that provides simple, allows you to access loan at anytime, anywhere. We are recruiting to fill the position below:     Job Title: Customer Service Team Lead Location: Lagos Job Description

• Manage the team of customer service representatives
• Interview potential customer service representatives.
• Ensure proper performance management of the customer service team
• Develop Training and Development Plans
• Handle escalated customer complaints
• Provide guidance and feedback to customer service representatives
• Quality assurance
• Ensure adequate motivation of the customer service team

• Excellent leadership and communication skills
• Tech Savvy
• Creative thinking
• Dependability
• Clear communicator
• Multi-tasking
• Organised.
• Customer focused
• Expert product/service and job knowledge
• Ability to deal with demanding customers and escalations

• First Degree in a related discipline with minimum Second Class Lower Division.
• Must have proven work experience in all existing channels of customer service
• Customer service certifications is a plus
• Team Management Experience.
• Candidates must reside in Lagos.
• Must have an evidence of NYSC completion
• Minimum Two years continuous experience in a customer service lead role in a related financial services/loan company
• Must be experienced in the use of CRMs