Recent Job Vacancies In A Renowned Healthcare Organization

A leading Health Care organisation based in Rivers State is looking for a qualified, purpose-driven and responsible professional with sound knowledge of health insurance to coordinate our Community-based Health Insurance Scheme in the vacant position below:     Job Title: Programme Manager Location: Bonny Island, Rivers Contract Duration: 3 Years Job Purpose

• To Manage the scheme's programme office and undertake such other responsibilities as may be required for the effective functioning of the scheme.

• Be the liaison between the Scheme and partners
• Administer the Health Insurance of the Scheme
• Ensure review of the Technical Advisers’ advice and implemented as approved
• Be Secretary of the Governing Board
• Prepare Board minutes, correspondences and notification of meetings.
• Provide programme coordination, oversight and assurance to the scheme.
• Engage and monitor the activities of the HMOs to ensure that they meet their targets in terms of enrollments to the scheme and settlement of applicable fees to the facilities.
• Liaise with the health facility managers to ensure proper functioning of the scheme in the respective facilities and customers' satisfaction.
• Hold monthly meetings with the facility managers and HMOs to review the functioning of the scheme.
• Keep records of all enrolees on the scheme including referral issues.
• Manage all common services of the scheme to ensure optimal services are provided in all the facilities.
• Review the quarterly reports from the healthcare facilities and hihIight areas that the Board may focus on to ensure effective functioning and sustainability of the scheme
• Work with relevant parties and organize capacity building sessions for medical staff and other associated staff on the scheme.
• Carry out Monitoring and Evaluation of the service delivery to ensure optimum performance of the scheme.
• Manage the scheme's programme office and undertake such other responsibilities as may be required for the effective functioning of the scheme
• Engage with stakeholders at all levels (internal and external).
• Manage all strategic and operational risks of the scheme.

• B.Sc in Social Sciences, relevant fields or MBBS
• Master's degree will be an added advantage
• Minimum of 5 years previous job experience on Health Insurance Administration
• Good knowledge of NHlS/HMO
• Information Technology (IT) skill Microsoft Office (Excel, Word, PowerPoint).

• The Client Service Officer is expected to perform a variety of duties that relate to client care including care consultations with’potential clients and family members, introductions and quality assurance visits with existing clients.
• Use of consultative approach to determine each individual client's needs to provide solutions and create a tailored service plan.
• Continuously evaluate the plan through a series of ongoing communications to ensure high quality care, client satisfaction and retention as well as opportunities to reduce service delivery time.

• Meet with potential clients and family members to discuss needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative approach process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who are yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Plan and execute schedule that ensures each client quality assurance visits as listed in the Plan of Care.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, colleagues, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Participate in on-call rotation.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• HND/B.Sc in Social Sciences or relevant fields
• Minimum of 3 years previous job experience in Client Services
• Good knowledge of NHIS/HMO added advantage
• Information Technology (IT) skill Microsoft Office (Excel Wordy PowerPoint)

• Must have an understanding of and uphold the policies and procedures established by the Scheme
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the client care services
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with clients, colleagues, and the community
• Must have the ability to present a professional appearance and demeanor
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required.