Recent Vacancies at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a chain of clinics spread across Nigeria that provides innovative and technology-driven healthcare to the population. EHA Clinics currently boasts of three Clinics located in Abuja and Kano and is working to expand to other parts of Nigeria. EHA Clinics uses state of the art equipment to bridge the gap in the provision of high-quality diagnostics and healthcare through routine services (general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography...etc) and specialized services (telemedicine, medical evacuation, home care, dental care, ophthalmology, and radiology).

We are recruiting to fill the position below:

Job Title: Team Lead Supervisor, Command Center

Locations: Abuja and Kano
Department: Operations
Division: EHA Clinics
Reports to: Assistant Manager, Operations

Summary of Job

• The Team Lead Supervisor manages the command center operators including the shift supervisors. S/he communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance.
• Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Essential Duties and Responsibilities
To perform this role successfully, the TLS  will perform the following responsibilities,  which will include but are not limited to:

Core Tasks

• Supports shift supervisor and performs management duties when the manager is absent or out of office
• Establish procedures and be responsible for managing sensitive victim and family member information
• Responding to incoming calls to the Command Center (EHA Clinics and COVID-19 test queues)
• Coordinating technical support with the IT team in restoring services and updating PBX configuration based on changes done to the team structure and support plan.
• Ensure appropriate information is made available to the agents
• Ensure follow-up is conducted on every open ticket as required and TAT is kept at a minimum
• Ensure pertinent information on EHA Clinics operation is updated and disseminated to command center operators as well as other supporting agents (front desk and eHA help desk agents) in a timely manner.
• Review call records and generates reports of command center activities to determine staffing requirements, assess training needs, identify technical problems with equipment, and to make appropriate adjustments in the operations.
• Coordinate closely with nurses and doctors on call, Clinic staff/members to ensure proper coordination when responding to emergency situations.
• Ensure all command center applications and systems are running at all times.
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on orders where necessary
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems,,,, and oversees team member work for quality and guideline compliance
• Communicates deadlines and performance goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Conducts team meetings to update members on best practices and continuing expectations
• Generates and shares comprehensive and detailed reports about team performance, objectives, and deadlines
• Ensures company brand materials and physical working spaces meet and exceed company presentation standards
• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
• Other duties as required to ensure customer satisfaction

Requirements

• A degree in Management or training in team leading is a plus
• 3-5 years of work experience as a team leader or supervisor in a customer service environment
• In-depth knowledge of performance metrics
• Good computer skills
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Work Experience:

• S/he will be required to have had related and progressive experience in a healthcare organization and customer service environment.

Competencies:

• Team Leadership Experience
• Product Knowledge and Industry Experience
• Leadership Skills
• Strong Oral and Written Communication Skills
•  Motivational Skills
•  Results-Oriented
•  Employee Training Experience
•  Interviewing Skills
• Strong Relationship Building, Customer Service Skill

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
• Salary is negotiable but performance-based.
• Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance. 

Other Benefits:
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Interested and qualified candidates should:Click here to apply

Job Title: Laboratory Scientist

Location: Abuja
Department: Laboratory
Division: EHA Clinics
Reports to: Practice and Quality Assurance Manager

Summary of Job

• The Laboratory Scientist will be expected to provide first-class services by applying skills and scientific knowledge to support accurate medical diagnoses and the wellbeing of our patients. In this role, you will perform a variety of laboratory tests and procedures to assist in diagnosing, monitoring, treating and preventing disease.

Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Laboratory Scientist Duties:

• S / he collect and analyze body fluids, tissue and other substances to determine normal or abnormal findings.
• You'll operate sophisticated equipment and instruments to identify the results. Both technicians and technologists perform tests and procedures that physicians or other healthcare personnel order.
• Maintains quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced troubleshooting; calibrating equipment utilizing approved testing procedures; monitoring quality control measures and protocols.
• Identifies and communicates abnormal results by alerting supervisory personnel, the patient physician, or nurse.
• S / he will need to be able to conduct the following investigations;
• (Toxicology) identifies the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
• (Chemistry) provides test results for patient diagnosis and treatment by operating chemistry equipment; performing hand chemistries.
• (Hematology) provides test results for patient diagnosis and treatment by operating hematology, urinalysis, and coagulation equipment; performing manual methods of differentials.
• (Immunology) provides test results for patient diagnosis and treatment by operating equipment such as the gamma counter, spectrophotometer, densitometer, and through methods such as radioimmunoassay, enzyme immunoassay, and serological testing.
• (Microbiology) provides physician with information for treatment of patient infection by performing technical procedures for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.
• (Blood bank) ensures the patient of receiving compatible blood/blood components by completing blood typing, antibody screening, compatibility testing, and antibody identification procedures.
• (Blood bank) assures future retrieval of patient transfusion information by preparing patient packets and maintaining blood bank database.
• Organizes work by matching computer orders with specimen labeling; sorting specimens; checking labeling; logging specimens; arranging reports for delivery; keeping work surfaces clean and orderly.
• Using a Lab Information Management System for specimen tracking, results entry and reporting.
• Contributes to a safe and secure environment for patients, visitors, physicians and co-workers by following established standards and procedures; complying with legal regulations.
• Maintains patient’s confidence by keeping laboratory information confidential.
• Serves and protects the Diagnostic firm by adhering to professional standards, laboratories policies and procedures, federal, state, and local requirements, and other pre-specified standards.
• Enhances laboratory services and laboratory reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identifying learning needs.
• Lead / encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decision.
• Must be physically and mentally stable to  handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S / he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Job Requirements
Qualifications & Training:

• A minimum Bachelor of Science degree in Laboratory Science from an accredited university.
• Candidate must possess a Certification from the Associate of the Institute of Medical Laboratory Science Council of Nigeria (AMLSCN)
• Candidate must possess a current practising license.
• Relevant Certification will be an added advantage.

Work Experience:

• Minimum 3 years working experience in a Medical Laboratory, Clinic or hospital.

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Interested and qualified candidates should:Click here to apply

Job Title: Medical Doctor

Location: Abuja (Some travel may be required for meetings and other ad hoc activities)
Department: Medical Team Quality Assurance, EHA Clinics
Division: EHA Clinics
Reports to: Senior Medical Advisor,  Practice and QA Manager

Summary of Job

• The Medical Doctor will perform a range of functions including but not limited to; initial history taking,clinical assessments, diagnosis, treatment, and evaluation of care.
• S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition, S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Essential Duties and Responsibilities
To perform this role successfully, the Medical Doctor will perform the following responsibilities in relation to all clinics which will include but are not limited to:

Clinical Tasks:

• Participate in all treatment and preventative healthcare services as delegated and agreed by the supervising Practice Manager(s).
• Provide direct clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze, diagnose and explain medical problems during surgery consultations and home visits.
• Consult, recommend and explain appropriate diagnostic tests and treatment.
• Request and interpret the results of laboratory investigations when necessary.   
• Perform specialized diagnostic physical exams and treatment procedures.
• Instruct and educate patients in preventative health care.
• Conduct telephone consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Order laboratory tests as required and agreed under supervising Medical Director.
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.
• Contribute to the clinical development by developing a special interest and to help establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Participate fully in the clinicians’ duty rota including the provision of home visits when appropriate.
• Formulate diagnosis and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate.
• Give clinical instructions to the nursing staff and other clinical care teams as required.  
• Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities or exchange information in order to improve the quality of patient care.
• Deal regularly with community hospitals, consultants and other health care providers, insurance companies and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities and the like.

Administrative / Training:

• Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors that may periodically be attached to the clinics, including the educational development and mentoring of these individuals.
• Support clinical research and efforts within the EHA Clinics leading to the publication of papers
• Attend regular educational meetings organized by the practice in order to update clinical knowledge, practice policy and guidelines and disseminate other useful information relevant to the provision of adequate healthcare for patients in order to discuss in a bid to learn from recent significant events relating to clinical practice occurring within the clinics.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.
• Send and receive written information on behalf of the clinic regarding matters of insurance and other issues relating to the physical and social welfare of patients.

Professional Development:

• EHA Clinics requires all doctors to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note:

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate using the following means:
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results
• Work Experience: S/he will be required to have had related and progressive experience in a healthcare practice or health management environment.

Qualifications & Training

• Degree in Medicine - Minimum qualification of Bachelor of Medicine and Bachelor of Surgery in any Global, National or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• At least 2+ years’ foundation program of general training
• Up-to-date registration and license from the MDCN
• Post-Graduate Medical and Dental qualification, Certification by WACP or equivalent body or Specialist training in a chosen area of medicine are added advantages.

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.

Interested and qualified candidates should:Click here to apply

Job Title: Coordinator, Sample Collection

Location: Abuja
Department: Operations
Division: EHA Clinics
Reports to: Assistant Manager, Operations

Summary of Job

• The Sample Collector Coordinator reports to the Assistant Operations Manager of the clinic. S / he will undertake all operational and clerical duties in line with her outline Job description and will be responsible for the smooth running of COVID-19 sample collection.

Essential Duties and Responsibilities

• To perform this job successfully, s / he must be able to perform each essential duty satisfactorily. Other duties may be assigned:

Administrative Duties:

• Triage of patients requiring COVID-19 tests.
• Creation of patient profile, adequate filling of triage information, and requesting lab tests on an Electronic Medical Record (EMR) system.
• Creation of sample labels on sample bottles
• Collection of nasopharyngeal and oropharyngeal samples for the COVID-19 test.
• Proper sample handling, cold chain management, and reporting to the laboratory on the number of samples collected.
• Ensuring sample collection logs are accurate and up to date
• Daily reconciliation of collected samples with laboratory
• Resolving all issues related to sample collection and testing
• Managing schedules of sample collectors
• Oversightand supervision of sample collectors, ensuring consistent high-quality service delivery and escalating disciplinary issues of sample collectors to the Line Manager.
• Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time

Patient & Family Education / Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Participate in voluntary community health activities to promote, maintain, and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to the EHA Clinics Code of Conduct as well as ethical standards of the field.

Qualifications & Training

• Bachelor's degree in a health-related discipline.
• Knowledge of basic medical terminology
• Competent use of technology and work tools
• Knowledge of Infection Prevention and Control practices

Customer Service Requirements:

• Must have good customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated, and patient.
• Must have the ability to handle different kinds of emotions as well as manage on-the-job stress.
• Must be physically and mentally stable to handle extended shifts as well as mental pressure.
• Must be able to review, analyze, and respond to the different situations they encounter daily.

Work Experience:

• Prior experience working in a sample collector or laboratory role
• At least 2 years experience in a supervisory role

Desirable Requirements:

• Certification in Customer Service Management

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic, and Supportive
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Remuneration & Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse, and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.  
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.

Interested and qualified candidates should:Click here to apply