Jobs

Recruitment at First Bank of Nigeria, 18th April, 2019

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi. We are recruiting to fill the vacant position below: Job Title: Market Research & Business Intelligence Officer Ref Id: 1900002C Location: Lagos Work Locations: Cards and Channels Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objectives

Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
Participate in the management of performance and delivery of management reporting for decision making and interventions.
ESupport the formal strategy making process of Business group.

Duties & Responsibilities

Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
Implement the overall analytics and business intelligence strategy for eBusiness.
Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
Perform budgeting for the group and ensure compliance of business operations to budget.
Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
Support in planning, developing, communicating and executing the group’s strategy.

Key Performance Indicators:

Quality of research, analyses and depth of recommendations
Profitability of eBusiness Products
Migration rate of Customers to electronic platform
Efficiency of Channels and Cards Operations
Number of processes optimized.
Timeliness, completion and quality of Strategy sessions
Timeliness, completion and quality of Reports
OPEX Variance.

Job Requirements Education:

First degree in any Discipline, preferably Economics, Computer Science and Accounting.

Experience:

Minimum experience - Minimum of 2 year working experience in banking or financial services industry
Prior experience in Market Research and Business Intelligence is required.
Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
Good understanding of revenue and billing models in an electronic business industry

Key Competency Requirements Knowledge:

Basic banking operations knowledge
Sound understanding of electronic payments - card business and operations.
Strong knowledge of the ePayment Industry
Numerate, analytical, high attention to detail, able to prioritize
Maintains a positive attitude and works effectively in pressured situations
First-rate communications skills
Understanding of charging principles, and fees model in an electronic business environment.
Ability to combine strong analytical skills with sound business knowledge
Ability to develop and evolve long-term strategies while driving tactical projects
Good appreciation of project management.

Skill/Competencies:

Strong Analytical skill
Data Analysis Skills (Including the use of related software programs and tools)
Customer, Market and Result Oriented
Excellence in planning and execution
Adapts readily to change in routine
Strong computer skills.
Quality Report Writing Skills

Interested and qualified candidates should:Click here to apply Job Title: Product Manager, Community Banking Ref No: 1900002B Location: Lagos Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)

Deepen the Bank’s share of wallet on the Asset and Liability products business of the Community Banking Market segment through development and launch of bespoke products
Facilitate the diversification of asset revenue and liability generation through the rollout of new and best priced Asset Products to the segment through all touch points
Develop and implement marketing strategies for effective Asset and liability Product sales to the segment through the bank’s distribution channels.

Duties & Responsibilities

Responsible for driving Community Banking Asset and liability products performance to ensure that products targets for the segment are met
Research competition product offerings and make appropriate recommendations for improvements to ensure that the bank’s Asset and liability product offerings maintain their competitive advantage
Identify market opportunities in the segment and launch additional Asset and liability Products
Generate ideas for the development of new Asset and liability Products or improvement of existing products
Contribute to strategies for the creation of Asset to grow the bank’s total Asset Portfolio
Contribute to strategies to increase Asset Products uptake in the Bank for the segment
Ensure that assigned Asset and liability Products (new & existing) meets and conforms with regulatory requirements
Work closely with M&CC, SBU and other stakeholders to ensure managed FirstBank’s Asset products are highly visible in the market
Develop & implement strategies for the effective monitoring/tracking of managed Asset Products
Develop & implement strategies that will ensure that all LADs are of good quality
Intelligence/Information gathering on product(s) being managed
Relationship Management
Initiate promotional activities/schemes to reward loyal customers and at the same time increase the market share in terms of deposits
Attend and make presentations at various SBUs monthly/quarterly performance review sessions
Attend joint marketing calls with relevant BUs to provide adequate product and marketing support
Develop promotional materials for assigned products and events to support the marketing of products by the customer facing SBUs
Develop and send out regular product tips on assigned products to improve product knowledge and aid overall product performance
Work with RMs/BMs to ensure effective and coordinated sales of assigned asset and liability products bank-wide
Go on joint marketing calls with RM/BM/BDMs
Ensure that assigned asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
Ensure the profitability of assigned asset products
Establish new relationships and pass it on to appropriate SBUs
Carry out periodic (monthly, quarterly & annual) product reviews to track assigned products performance across the SBUs in the bank and across the industry
Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
Attend User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
Ensure that assigned new products are launched within approved time frame
Manage assigned products life cycle, from inception to launch, to evaluation/refinement and make necessary recommendations
Act as a clearing house between the market facing SBU & the various SRFs for effective product knowledge/sales
Carry out other responsibilities as assigned by the Head, Community Banking
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Challenges:

The requirements for support from staff, procedures and systems to ensure take up by clients
Highly risky but profitable market segment.
Product knowledge gap amongst customer facing operation staff (Tellers, CSOs) and Relationship Managers.
Obtaining adequate/specific information on competition’s product performance, terms & conditions, pricing etc.

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your Division generates (if any):
Net Revenue:

Key Performance Indicators:

Number of successful products developed vs. target
Total Net Revenue from assigned Asset Product
Budget Variance of assigned Asset Products
Total Net Revenue from Liability Products
Budget Variance of Liability Products
Liability Products Balances
Profit before tax
Banking Products Asset Balances
Level of success from product implementation
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Product Awareness Rating
Product Launch to Market Niche
Product defect rate
Human capital return on investment
Audit Defect Rate.

Job Requirements Education:

Minimum Education: First Degree. Higher Degrees MBA/professional certifications will be an added advantage

Experience:

Minimum experience - three years of general banking experience

Key Competency Requirements Knowledge:

knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship Management
Knowledge of Bank’s Loan originating & management application system

Skill/Competencies:

Credit Assessment and Structuring
Marketing/ Sales
Business/Product Development
Customer Relationship Management
Financial Analysis
Data Gathering and Analysis

Interested and qualified candidates should:Click here to apply Job Title: Team Lead, Customer Acquisition Ref Id: 19000027 Location: Lagos Work Locations: Cards and Channels Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objectives

Aggressive growth in Retails customer accounts through digital and non-digital channels.
Low cost liability generation
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc.
Product development and management
External and internal resource management
Cost control management and income maximization
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Mine and pool customer data to track behaviors and design strategies for engagement
Online marketing and customer acquisition.
Data mining and interpretation for business development.
Responsible and accountable for risk management of his/her business
Work with the SBUs to identify new markets that present opportunities for business
Consistently review the existing Products (monthly, Quarterly and Annually)
Attend and make presentations at various SBUs monthly/quarterly performance review sessions
Ensure the profitability of existing and new products.
Manage Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
Carry out other responsibilities as assigned by the Head, Personal Banking
Develop & implement strategies for the effective monitoring/tracking of Products.
Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

Inaccurate customer data for revolving product lifecycle
Obtaining information on competing products
Lethargic Information Technology support
Effective data science methodology

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 3
Staff costs:
Costs that you control:
Income that your Division generates (if any):
Net Revenue:

Key Performance Indicators:

Number of Accounts opened
Profit before tax
Consumer Liability Balances
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Human capital return on investment
Audit Defect Rate

Job Requirements Education:

Minimum Education: First Degree;
Higher degrees /MBA/professional certifications compulsory

Experience:

Minimum experience - 2 years of general banking experience

Key Competency Requirements Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills (written and oral)
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills.

Interested and qualified candidates should:Click here to apply Job Title: Head, Other Asset & Liability Products Ref Id: 19000026 Location: Lagos Work Locations: Cards and Channels Job: FBN GEN. Job Family Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objectives

Design value proposition for non-salary individuals such as self-employed and other upcoming individuals.
Design and manage scoring algorithms for digital lending to these segments
Implement strategies and initiatives to upscale digital lending such as Nano lending, Point of Sales lending, Agent banking lending, etc.
Low cost liability generation
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Drive mass market customer acquisition by targeting semi-structured associations like Okada rider, Tricycle, fashion designers, etc,
Profit generation
Product development and management
External and internal resource management
Cost control management and income maximization
Business creation and retention
Resource planning and coordination

Duties & Responsibilities

Mine and pool customer data to track behaviors and design new algorithms for engagement
Online marketing and customer acquisition.
Data mining and interpretation for business development.
Responsible and accountable for risk management of his/her business
Work with the SBUs to identify new markets that present opportunities for business
Consistently review the existing Products (monthly, Quarterly and Annually)
Attend and make presentations at various SBUs monthly/quarterly performance review sessions products and events to support the marketing of products by the customer facing SBUs
Ensure the profitability of existing and new products.
Ensure that all consumer asset products have NPLs within tolerance level (currently 5% of the total products portfolio)
Work with CAP, CRM, CAM, Operations, IT and other SRFs to ensure effective deployment of resources to support market facing SBUs for effective products sales
Attend and supervise User’s Acceptance Test (UAT) sessions and ensure that test results conform with approved products terms and conditions
Oversee Consumer Products life cycle, from inception to launch, to evaluation/refinement and final withdrawal.
Carry out other responsibilities as assigned by the Head, Personal Banking
Develop & implement strategies for the effective monitoring/tracking of Products.
Work closely with M&CC, SBU and other stakeholders to ensure FirstBank’s Consumer products are highly visible in the market.
Initiate promotional activities/schemes in conjunction with reputable auto & equipment vendors that are aimed at selling these products in a smart and creative manner.

Challenges:

Inaccurate customer data for revolving product lifecycle
Obtaining information on competing products
Lethargic Information Technology support
Effective data science methodology

Planning:

Macro: 1 Year Micro: 1 month

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 3
Staff costs:
Costs that you control:
Income that your Division generates (if any):
Net Revenue:

Key Performance Indicators

Volume of Consumer Products
Profit before tax
Consumer Liability Balances
Increased number of salary accounts
External Customer Satisfaction Survey
Internal Customer Satisfaction Survey
Product Awareness Rating
Product Launch to Market Niche
Product defect rate
Human capital return on investment
Audit Defect Rate

Job Requirements Education:

Minimum Education: First Degree;
Higher degrees /MBA/professional certifications compulsory.

Experience:

Minimum experience - 8 years of general banking experience

Key Competency Requirements Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills (written and oral)
Selling and marketing skills
Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills.

Interested and qualified candidates should:Click here to apply Job Title: Head, Personal Banking Ref No: 1900002X Location: Lagos Organization: DMD Directorate Schedule: Regular Shift: Standard Job Type: Full-time Job Objective(s)

Works closely with Bank leadership to coordinate Personal Banking activities across the company
Responsible for leading the merger/conversion processes for Personal Banking on new acquisitions
Drive Personal Banking product sales and service process with related training
Partners with marketing leadership to ensure product development, technology, and call center all align to ensure holistic and high-quality customer experience.
Product development and management
External and internal resource management
Cost control management and income maximization
Manage succession, leave and rotation programs
Grow liability and asset products in the individual segment
Grow Bank’s business portfolio within the defined space for personal Banking (Salaried employees, non-salaried Individuals, other micro-segments, Youth, Gender and liability/Asset generation)
Generation of cheap deposits mix for the Bank, from the segments
Drive product uptake and increase share of the wallet as well as increased Top of the Mind Awareness (TOMA)
Provides overall direction, focus and consistent execution of consumer banking goals and strategies
Leads the organizations Personal Banking business line
Recognize Personal Banking opportunities in the market and devise plans on how to convert such opportunities into actual Sales

Duties & Responsibilities

Coordinates with analytics teams to provide data analytics and management reports to assess progress and measure results
Build and motivate a high performing team committed to achieving consistently high levels of success
Responsible for consistent training, policy/procedures, and the incentive plan/payments across the consumer enterprise
Responsible for meeting annual profit and business plan goals
Effectively work with other departments to coordinate activities
Obtain Competitor information in instances where they could threaten Personal Banking offering
Develop competitive products to generate low cost funds and create risk asset
Primarily responsible for the segment’s strategic planning, alignment of all key corporate and commercial banking functions to the retail banking agenda and will be responsible for the segment propositions and strategic partnerships
Strategy implementation and facilitation
Advisory services to Business Units
Joint marketing calls at the regions
Management of product pricing to retain profitability
Industry profiling and market intelligence
Social capital maximization
People’s management
Mentoring, Coaching and Role modeling
Reporting
Project management and implementation
Product lifecycle management for business continuity.
Organize client engagements, roadshows, employee banking seminars, trainings, client communication management, etc. Following the propositions Strategic Goals (SG), this position incorporates into the Strategic Plan the expectations and direction from Management, Customers, Sales Force, Stakeholders and Employers
Drive coordination among the retail segments, by providing product distribution and sales support initiative to the product owners, and ensuring collaboration and communication to deliver and measure the intended strategic results in a timely manner
Business development for product positioning and market expansion
Institutional marketing and customer acquisition
Stakeholders management
Partnerships and alliances to support business
Product portfolio management and monitoring
Product campaign and marketing
Product training and marketing facilitation

Challenges:

Building reliable customer details database for revolving product lifecycle
Obtaining information on competing products
Lack of feedback channels, especially to regulators.
Lethargic Information Technology support
Unsatisfactory work condition

Planning:

Macro: 3 Years Micro: 3 months

Expenditure Budget:

Key financial/statistical measures of your organizational unit
Number of staff: Currently 14 plus 3 non-core
Staff Costs:
Costs that you control:
Income that your Division generates (if any):
Net Revenue:

Key Performance Indicators:

Customer Experience
Asset Quality
No of Principals with banked value chain
Customer Satisfaction Rating
Customer count growth
Net revenue
Contribution to business
Turnover consumer asset
Turnover customer liability (LCY and FCY) Individual
Human Capital Return on Investment
Control Incidence

Job Requirements Education:

Minimum Education: First Degree; Higher Degrees /MBA/professional certifications compulsory

Experience:

Minimum experience - Ten years of general banking experience, 5 of which should be in Business Development/Product Management

Key Competency Requirements Knowledge:

Extensive knowledge of competitor products and their application
Banking structure, policies and procedures.
Core Business Processes
Data Gathering and Analysis
Regulatory Compliance
Banking Operations
Extensive knowledge of First Bank’s services/products
Relationship management

Skill/Competencies:

Must be self-solution driven, proactive and have acceptable knowledge of the business environment
Attention to details
Reasoning and Analytical Skill.
Performance Measurement & Assessment Skill
Supervisory skills
Ability to evaluate needs of customers, and determine what products or service would best serve those needs
Interpersonal skills
IT and Computer appreciation
Communications skills(written and oral)
Selling and marketing skills