Regional Manager, Operations at Hatlab Ice Cream Delite Limited

⏲ Aug 15, 2024, 5:36 AM
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Hatlab Ice Cream Delite Limited is a reputable food and beverage company that specializes in the production, distribution, and sales of Italian gelato and other complementary products.

We are recruiting to fill the position below:

Job Title: Regional Manager, Operations

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities
Production Standard:

Manage and optimize the ice cream and confectionery production process for efficiency and quality.
Effectively manage the outlets operation in line with business objectives
Manage standards and quality
Support operations and product development across the wider business
Build strong understanding of industry trends and seasonal produce
Identify growth opportunities through innovation and new initiatives
Receive and act upon all customer feedback

Quality Assurance/Cost Management:

Ensure adherence to quality standards in both production and distribution.
Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards.
Identify cost-saving opportunities and ensure efficient use of resources
Ensure business objectives are met and standards of excellence are delivered through competently developed employees
Manage inventory levels, minimizing waste and ensuring optimal stock levels.

Logistics Management:

Oversee the logistics and distribution of products to various locations.

Process Improvement:

Implement strategies to enhance operational processes and workflows.
Review purchasing information to ensure the most effective purchasing is being undertaken
Understand and apply global management principles, tools and processes to manage labour effectively
Monitor and review service delivery against operating procedures and best practices and drive improvements through continually seeking ways to enhance quality through innovation and cost efficiencies

Team Leadership:

Lead and develop operational teams, fostering a culture of continuous improvement.
Liaise with Area Manager, Store Managers and Supervisors effectively to ensure the holistic product is correctly and seamlessly delivered.
Ensure business objectives are met and standards of excellence are delivered through competently developed employees
Plan and control holidays and Peak periods within the operation to ensure effectiveness when necessary
Recruit, induct, motivate, manage, train and develop all employees following company policy and guidelines in the region.
Coach and manage employees using the company performance review processes, talent development and succession planning.

Planning and Organising:

Plan and prioritise workload and tasks effectively for self and others to minimise reactivity
maintain a work life balance and ensure the right number and calibre of personnel are allocated to logistics tasks.

Innovation and Change:

Continuous professional development in industry/specialism
Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards

Collaboration: