Current Job Vacancies at Internet Solutions Nigeria Limited

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Internet Solutions Nigeria Ltd. (ISN) is a leading Systems Integrator & Connectivity Provider serving a diverse client base in various sectors in Nigeria and West Africa since 1997. ISN delivers the most reliable, robust, high performance IT solutions and services IT infrastructure to industries, corporate, residential, off-shore and rural areas clients. ISN is an Internet Service Provider (ISP), Application Service Provider (ASP), and Web related applications and services focusing on the Design, implementation, supply and maintenance of bandwidth and managed Wide Area Network (WAN) solutions, for mission critical environments. We are recruiting to fill the vacant position below:

    Job Title: Customer Care Manager Location: Any City, Nigeria Job Ref: CCM18 Main Job Tasks and Responsibilities

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department

Education and Experience

• HND/B.Sc: Computer Science, Electrical Electronics Engineering or relevant discipline
• Relevant Professional qualification is required
• Minimum of 5 years’ customer service experience in similar job in ISP/Telecomms firm
• Supervisory experience with in-depth knowledge of customer service principles and practices
• Proficiency in CRM systems

    How to Apply Interested and qualified candidates should send their Resume to: [email protected] with "Job Ref" as the subject of the mail.

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