Scheduler at the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the position below:

Job Title: Scheduler

Location: Port Harcourt - Rivers / Kano
Department: English and Exams
Contract Type: Indefinite
Pay band: 4

Role Purpose

To support planning and tracking exams capacity requirements against demand from 18 months out on a 12-month rolling basis down to handover to Operations Managers for Resource Management and Test Day delivery. It will also monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve.
This role will work across functions in country to ensure counterparts understand requirements and execute to plan on Test Day.

Main Accountabilities, but not limited to the following

The role holder will execute capacity management plans.
Supports Operations Planning Manager to collaborate with Commercial function for demand planning purposes
Monitors rolling 18 month plan and makes appropriate changes to plans.
Provides support to Operations Planning Manager on planning future changes to delivery profiles
Contingency planning and risk management of supply.
Adheres to set standards and performance manage Exam security and compliance
Proactively escalate issues to Operations Planning Manager, as required
Keeps Operations teams up to date on any changes.
Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues, coordinating input from other colleagues / departments / managers as required, to do so, in relation to venue and demand management. Ensures the customer is kept informed throughout the process.

Desirable

University Degree in any subject or relevant qualification
Experience of working across a dispersed team within a single country

Role Specific Knowledge and Experience:
The successful candidate will need to possess the following requirements:

Relevant experience of identifying suppliers in a business environment
Experience of translating demand requirements to ensure capacity can be met to deliver operationally within a large business
Experience managing small teams or demonstrating management potential
Experience in third party relationship management

Essential Requirements: