Service Delivery Professional at Lenovo Nigeria

Lenovo is currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up – and building – the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

The IDG at Lenovo houses our PC and Smart Devices.  We combine investment in high-growth segments (workstations, gaming, visuals, thin and light devices) with new innovation in the smart device categories and continue to explore new opportunities across AR/VR, artificial intelligence (AI), Internet of Things (IoT), security and as-a-service solutions.  

We are recruiting to fill the position below:

Job Title: Service Delivery Professional

Requisition ID: WD00068080
Location: Ikoyi, Lagos
Career Area: Services
Working Time: Full-time

Description 

• The Service Delivery Manager will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Nigeria and surrounding countries.
• You will act as the focal point for Commercial and Consumer Services and will be based in Lagos, Nigeria.
• You will report to our Service Delivery Leader for META supporting customers in Nigeria and other surrounding countries; and will participate in weekly collaborative planning calls and meetings.

Detailed Responsibilities

• End-to-end responsibility for service delivery to our Commercial and Consumer segment customers via the network of Service providers
• Manage assigned KPIs and Operational performance of the service provider network that provides repair service on behalf of Lenovo
• Support Premier and Premium Services delivery by working and coordinating with the concerned teams
• Participate in periodical key customer account and partner reviews along with the Sales
• Leverage service performance metrics to drive continuous improvement, fostering superior partner performance and an exceptional customer experience
• Assist with resolving customer complaints and ensuing they are centrally logged and directed to the correct teams for timely resolution
• Support resellers, distributors, and internal Lenovo sales teams in the Market
• Identify potential opportunities for Services Sales and Upsell
• Drive projects focused on enhancing Customer experience, Partner experience, cost savings and operational excellence in your territory and surrounding countries
• Contribute to performance reviews with the Executive, Country leadership and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actions

What You'll Bring / Position Requirements

• Minimum 5 years experience in a service-delivery role in the IT industry managing a network of service partners
• Proficiency in written and spoken English. Knowledge of French will be an added advantage
• Willingness to travel.
• Able to understand business finance and Service delivery KPI measurements, customer requirements and expectations to deliver high quality service
• Good understanding of typical Services and Warranty legal terms and conditions of specific region; as well as PC / Tablet Technical knowledge

How to Apply
Interested and qualified candidates should:
Click here to apply