Service Manager at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria (CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.

We are recruiting to fill the position below:

Job Title: Service Manager

Location: Lagos
Employment type: Full-time

Responsibilities

• Ensure the institutions policies, procedures and standards are followed according to established guidelines and make recommendations for improvements.
• Manage risk assessment of customer transactions
• Prompt investigation and resolution of disputes and process failures
• Managing the branch vault and daily transactions reconciliation
• Guide and provide direct in line with the banks policies, standards and guidelines all operational aspects including distribution operations and customer service in branch
• Leadership training, coaching, development and motivation to bring out best in the branch's staff members. 
• Reconcile daily, weekly and monthly transactions
• Ensure the branch operations staff adhere to the workflow process(es) that are designed by the Bank's Operations and Risk management Teams and approved by Executive Management.
• Take necessary measures to provide the needed support for smooth operations.

Requirements

• Bachelor's Degree in a related field.
• Proven branch management experience, as a Bank Manager or similar role
• Excellent organizational skills
• Result driven and customer focused
• Proven ability to track, measure and optimize multi-disciplined operations team, significant management experience ideally in a customer-centric role
• Sufficient knowledge of modern management techniques and best practices
• Experience in payments or transaction operations
• Familiarity with industry's rules and regulations

Benefits

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

How to Apply
Interested and qualified candidates should:
Click here to apply

What to expect in the hiring process:

• A preliminary phone call with the Recruiter
• An interview with the Hiring Manager, the People Operations Manager.
• An interview with a member of our Executive team. 

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates