Transaction Trainee at Septagus Consulting Nigeria Limited

Septagus consulting Nigeria Limited is principally an outsourcing and recruitment enterprise, known for her exceptional delivery services.

We are recruiting to fill the position below:

Job Title: Transaction Trainee

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer’s inquiries, requests, and complaints (telephone, email, live chat & social media) within the given turnaround time.
• Identify and monitor trends of customer complaints and escalate issues to the supervisor(s)/ stakeholder appropriately.
• Research, Identify, and resolve customer complaints using applicable software.
• Document all call information according to the standard operating procedures.
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business areas to resolve issues arising from customer complaints, processes, or regulatory breaches.

Requirements

• Minimum of Lower Credit ND.
• No experience required.
• Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.
• Proficiency in CRM software and Microsoft office suites .
• Ability to work a variety of shifts, including weekends, and holidays.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers.

Salary
N93,000 monthly.

How to Apply
Interested and qualified candidates should send their CV, Birth certificate, OND certificate to: [email protected] using the job title and location as the subject of the mail.

Note: If you are a motivated and result- driven contact personnel looking for a new challenge, kindly apply

Application Deadline  25th April, 2025.