Vacancy at Alpha Mead Facilities & Management Services for a Ticketing Officer

⏲ Jul 21, 2017, 10:57 AM
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Alpha Mead Facilities & Management Services (AMFacilities), was incorporated in January 2006. Our primary focus is to provide Facility Management Services, Project Management and Real Estate Development Consultancy, and Training services support to corporate organisations and private investors with major Real Estate assets. We pride ourselves in the delivery of high quality professional services which ensure minimum total life cycle cost of assets to their owners. We are recruiting to fill the position below: Job Title: Ticketing Officer Location: Lagos Job Description

You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers.
The goal is to keep our clients satisfied and loyal for future services.

Responsibilities

Plan and sell transportation, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Meet profit and sales targets

Requirements

Proven work experience as a travel agent
Excellent knowledge of computer reservations systems, Amadeus Software, GDS systems and e-travelling
Fluency in English; multilingualism is a plus
Sound knowledge of domestic and international travel trends
Degree in Hospitality, Travel, Tourism, Business or relevant field
Personal travel experience will be considered an advantage
Graduate with minimum of 3 years of Ticketing and Reservation experience
Strong sales skills and commercial awareness
Ability to interact, communicate and negotiate effectively
Proficiency in AutoCAD drafting and modelling (2D & 3D)
Proficiency in Plant design management systems
Proficiency in MS-Offices and Microsoft project