Vacant Job For Technical/IT Support Officer at Comercio Cloud Computing Limited, 25th July, 2019

Comercio Cloud Computing Limited is an indigenous premier cloud company. Our infrastructure is in a Tier III constructed facility certified data centre offering carrier neutral colocation services. It is the most connected in Africa with all major carriers and Internet Service Providers (ISPs) in the country and direct connection to all undersea cables serving the South Atlantic Coast of Africa. We are recruiting to fill the position below:     Job Title: Technical/IT Support Officer Location: Lagos Job Description

• Prioritizing and managing the workflow.
• Troubleshooting, diagnosing, and resolving the issue.
• Maintaining procedural documents and reports.
• Assist in the building of the platform
• Ability to learn and work on changing technologies.
• Respond to customer’s calls, emails and act accordingly regarding issues.
• Establish and maintain good working relationship with customers and other professionals.
• Preparing Technical Reports.
• Tech support as they are called provide second-level off-site technical support for all Comercio Cloud Services: Cloud Computing, Public, Private, Hybrid Cloud, VMware, Huawei, HPE, Server, Voice, Data Connectivity, Internet Services etc. They also consistently provide a high level of excellent customer service and support to ensure customers satisfaction.
• Incident Management.
• Prompt Response to inbound calls and emails.
• Follow up on unresolved complaint/open tickets to closure.
• Timely Escalation/feedback to relevant units.
• Install and configure the computer applications.
• Monitor and maintain the computer networks.
• Maintain good and smooth communication with customers through different channels like web, email, and phone.

• Customer Focus.
• Tech savvy.
• Action orientation.
• Drive results.
• Cultivate Innovation.
• Ability to optimize work processes.
• Resilience.
• Self-Development.
• VMware/Huawei/HPE/Microsoft Learning Education Requirements.
• Bachelor's Degree or equivalent from a recognized higher institution of learning.
• Strong communication skills both written and verbal to interact confidently with clients
• Great analytical and problem-solving skills help in resolving the issue faster
• Strong troubleshooting, diagnosing skills to resolve technical issues
• Good knowledge of computer systems, mobiles, and other techs
• Strong customer focus and technical knowledge of the company products or services.
• Strong IP design skills, in-depth knowledge of IP Network.