Mystery Shopper Duties & Responsibilities

The role and function of a Mystery Shopper includes the following duties and responsibilities:

Traveling to assigned store locations.
Remaining discreet while you pose as a regular customer.
Interacting with employees over the phone and in person to gauge customer service.
Inspecting the store's environment to detect possible concerns and areas for improvement.
Purchasing random and specific items to assess product quality.
Retaining receipts as proof of purchase for later reimbursement.
Completing and submitting a written report detailing the shopping experience after each store visit.
Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
Logging hours worked.
Storing copies of completed assignments.

Note that this is not an exhaustive list of Mystery Shopper duties and responsibilities. Job functions for specific Mystery Shopper roles may vary, depending on the industry and type of employer.

Share on