Recovery Officer Duties & Responsibilities

The role and function of a Recovery Officer includes the following duties and responsibilities:

  • Keep tracking outstanding debts
  • Plan course of action to recover owed money
  • Locate and contact debtors 
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Handle customers' questions or complaints
  • Negotiate payoff deadlines and payment plans
  • Build trust with debtors 
  • Identify gaps in the system and recommend solutions

Note that this is not an exhaustive list of Recovery Officer duties and responsibilities. Job functions for specific Recovery Officer roles may vary, depending on the industry and type of employer.

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