Service Manager Duties & Responsibilities

The role and function of a Service Manager includes the following duties and responsibilities:

Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
Maintaining strong relationships with manufacturers, dealers, and Sales Representatives.
Helping to train new employees in company procedures.
Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
Setting up and maintaining a service desk and evaluating its efficiency.
Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

Note that this is not an exhaustive list of Service Manager duties and responsibilities. Job functions for specific Service Manager roles may vary, depending on the industry and type of employer.

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