Telemarketing Executive Duties & Responsibilities

The role and function of a Telemarketing Executive includes the following duties and responsibilities:

Creating achievable sales goals that grow progressively larger over time.
Informing staff of individual and overall sales targets to promote accountability within the team.
Assigning shifts in accordance with the target market's availability.
Freeing the workplace from noise and other interruptions that could distract staff and clients.
Performing regular checks on telephone connections to ensure that these work perfectly.
Reporting on salient achievements and impediments.
Updating customers' details on our database, and then sharing this information with staff.
Tending to highly technical or serious questions and complaints.
Training new hires and monitoring current staff to ensure consistency in performance.

Note that this is not an exhaustive list of Telemarketing Executive duties and responsibilities. Job functions for specific Telemarketing Executive roles may vary, depending on the industry and type of employer.

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