MTN Nigeria Vacancy for a Major Incident & Problem Management Coordinator

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of
a diverse community in Africa and the Middle East, our brand is
instantly recognisable. It is through our compelling brand
that we are
able to attract the right talents who we carefully nurture by
continuously improving our employment offerings even beyond reward and

MTN Nigeria is recruiting to fill the vacant position below:

Job Title: Major Incident & Problem Management Coordinator
Job Description

  • To coordinate, standardise and supervise all enterprise systems
    major incidents and problems management activities within MTNN IS
    department to best practice standards
  • Maintain leadership in the ICT/Digital industry by partnering
    with MTNN’s Partners to improve their processes which in turn will
    improve the efficiency of MTNN’s operations.
  • Enhance/expand MTN’s role in the larger national macro
    environment by participating in CSR projects and/or NGO’s, involvement
    in recognized professional institutions, participating in think-tank
    activities etc.
  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
  • To proactively detect and prevent future problems/incidents and
    initiate a Known Error sub-process to allow quicker diagnosis and
  • Extract value from what we already have by focusing on
    optimizing processes within the Unit/Department in line with the value
    creation philosophy.  This includes individual contributions and
    recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new
    business opportunities, e.g., by stimulating and encouraging new
    business opportunities, launch of products, product/process innovation,
    business model innovation etc.
  • Ensure every reoccurring problems has a problem ticket for proper tracking and root cause analysis
  • Drive major incident resolution within stipulated timeframe and
    ensure problem records are logged, tracked and Root cause Analysis
  • Management of KEDB
  • Coordination and communication Skills
  • Problem solving Skills.
  • Strong Analytical and statistical skills.
  • Good communication and presentation skills
  • Drive availability of all Enterprise systems in MTN Nigeria
  • Coordinate, convene and facilitate major incident and problem review meetings
  • Assemble and maintain problem history records; prepare
    statistics and trend reports for use in review of the problem management
  • Develop faults/problem trend analysis and prepare service improvement plans to address identified gaps
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Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours
  •  Open plan office

Experience & Training

  • First  degree in any IT related discipline
  • ITIL Foundation V3 Certification
  • Experience working in a medium  organization
  • ITIL Foundation v3
  • Project Management
  • ITIL v3 Practitioner Problem Management
  • Fluent in English
  • Minimum of 4 years’ experience in an area of specialisation; with experience in supervising others

Minimum Qualification    

  • BEng, BTech or HND

How to Apply

Interested and qualified candidate should:
Click here to apply 

Application Deadline  7th September, 2016.

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