Call Center Representative Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Call Center Representative:

  • High School Diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Note that this is not an exhaustive list of Call Center Representative skill, qualifications and experience. Job requirements for specific Call Center Representative roles may vary, depending on the industry and type of employer.

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