Customer Service Coordinator Duties & Responsibilities

The role and function of a Customer Service Coordinator includes the following duties and responsibilities:

Managing a team of customer service employees.
Maintaining compliance with policies and procedures.
Offering excellent customer service.
Displaying extensive product knowledge.
Handling customer complaints brought to your attention.
Conducting regular training sessions with the team.
Motivating the team to perform at their best.
Overseeing the work of every employee in your team.
Promoting the vision of the organization.
Conducting quality assurance surveys with customers and reporting findings to the staff.

Note that this is not an exhaustive list of Customer Service Coordinator duties and responsibilities. Job functions for specific Customer Service Coordinator roles may vary, depending on the industry and type of employer.

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