Customer Service Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Manager:

B.Sc degree in Business Administration or related field
Proven working experience as a customer service manager, retail manager or assistant manager
Experience in providing customer service support
Customer service orientation
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills

Note that this is not an exhaustive list of Customer Service Manager skill, qualifications and experience. Job requirements for specific Customer Service Manager roles may vary, depending on the industry and type of employer.

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