Customer Service Manager Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Manager:

  • B.Sc degree in Business Administration or related field
  • Proven working experience as a customer service manager, retail manager or assistant manager
  • Experience in providing customer service support
  • Customer service orientation
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills

Note that this is not an exhaustive list of Customer Service Manager skill, qualifications and experience. Job requirements for specific Customer Service Manager roles may vary, depending on the industry and type of employer.

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