Customer Service Officer Requirements, Skills & Qualifications

The following common skills and qualifications are required of a Customer Service Officer:

  • High school diploma or its equivalent
  • Bachelor’s degree in a related field
  • Knowledge of customer service practices
  • Excellent interpersonal and communication skills
  • Skilled at de-escalation and conflict management
  • Good record management skills
  • A high level of patience

Note that this is not an exhaustive list of Customer Service Officer skill, qualifications and experience. Job requirements for specific Customer Service Officer roles may vary, depending on the industry and type of employer.

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